We have been in the social software and communities space for almost eight years now, starting back when the spirit of social had yet to enter the mainstream. Today, we're the social software partner of choice for the worlds' leading brands, providing enterprise-scale solutions to extract maximum business value.
Knexus combines a platform developed and relentlessly hones by creating effective collaboration, sharing and networking with customers, colleagues and partners, with a passion for helping companies through planning, deployment and harvesting success.
The key areas where we have stepped in to help companies to integrate social into their businesses are:
- Social Commerce, one of the most direct routes to demonstrate a return for companies with ecommerce operations, by applying the concept of word of mouth to ecommerce
- Social CRM, the integration of CRM systems with social media to stimulate conversations between customers and build relationships in order to manage a pipeline of opportunities more effectively
- Customer Loyalty, usng online social-enabled sites and communities to encourage and reward loyal customers
- Product Innovation, looking beyond the enterprise, to customers and partners for active participation in product development and innovation as a way of capturing market share
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